Can I send SMS reminders to my clients?

Text message reminders are an effective way to help customers remember their appointments.

Clients can also receive automatic text message reminders in addition to email reminders. To configure this feature, navigate to Messages > Automatic Messages, click 'Add message,' choose 'Appointment reminder,' and then opt for the 'SMS (Text Message)' template.   

Some other things to note:

• We do not offer SMS confirmations to clients immediately following the booking
• SMS reminders are not available for classes
• There is no additional cost for SMS reminders; it is included in your Full Slate subscription
• Full Slate does not limit the number of characters you can add to your SMS template; text messages are limited to 160 characters. If you have more than 160 characters, the text message might be divided into two, or the additional characters may be st.
• If you do not want a client to receive SMS reminders, you can add an override for an individual client by checking off "No SMS" in their client record
• Replies to the SMS reminder are not captured and forwarded to the business, so you may want to include a phone number in your SMS reminder template for them to contact you or make it clear that the text does not allow replies or is automated
• You can only send one SMS reminder per appointment.