Can I split appointments to let clients book during downtime?

With ‘split appointments’ you can turn downtime during a client session into double-time by letting clients book the idle time. Do any of your services have an “intermission” when the client can be left unattended? If so, you can open up that time as available so clients can schedule appointments online during the downtime.

If you’re a hairstylist that offers coloring services, you’ll love this feature. Now you can open up time in the middle of those long appointments when the client’s color is processing, so another client can book a short haircut or trim.

Or if you’re an acupuncturist, this feature is perfect for you. For example, if clients schedule 60-minute sessions, but you only need to be with the client for the first 30 minutes, you can open up the second half of the session for another client to book, resulting in overlapping appointments every 30 minutes.

To set up a service as a ‘split appointment’, click on the service under Setup > Services and click ‘split’. This presents three fields which represent the lengths of time you’re busy with the client, then free, then busy again. So, if you have a 2 1/2 hour service where you work with the client for an hour, then have an idle hour, then 30 minutes to wrap up with the client…you’d set the three fields to “1h | 1h | 30m”.