---
title: What if I only want to let certain people book online?
description: By default, both new and existing clients are allowed to self-schedule appointments. However, if you wish, you can limit online booking to existing clients only or people who know a secret passphrase.
---

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# What if I only want to let certain people book online?

## Here's a simple guide on how to prevent problem clients from booking with you, making the process clear and straightforward. 

By default, both new and existing clients can self-schedule appointments. However, if you wish, you can limit online booking to existing clients only or to people who know a secret passphrase.  
Existing clients must enter the same email address and/or phone number you have on file to book an appointment.  
Alternatively, you can create a passphrase and give it only to people you want to be able to self-schedule online. You can change the passphrase anytime and email it to select clients by clicking the 'Send Message' button on Clients \> List.  
You can also block individual clients from booking online by marking "No self-scheduling online" on their profile under Clients \> Details.  
You can require clients to verify their email address before letting them book an appointment. We generally do not recommend this option.

Existing clients must enter the same email address and/or phone number you have on file in order to book an appointment.

Or you can create a passphrase and give it only to people you want to be able to self-schedule online. You can change the passphrase anytime and email to select clients by clicking the 'Send Message' button on Clients \> List.

Also, you can block individual clients from booking online by marking "No self-scheduling online" on their profile under Clients \> Details.

And you can require clients to verify their email addresses before they can book an appointment. We generally [do not recommend](https://support.fullslate.com/hc/en-us/articles/206212306?hsLang=en) this option.

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