--- title: Why am I getting a blank screen upon log-in? description: This can happen if you have an adblocker or antivirus program enabled on your computer, as they can sometime interfere with the ability for Full Slate to load properly. This often happens with the Fir --- [Skip to content](https://support.fullslate.com/knowledge/why-am-i-getting-a-blank-screen-upon-log-in#main-content) English Show submenu for translations [Contact us](https://support.fullslate.com/knowledge/kb-tickets/new?hsLang=en) ![FS little logo-2.jpg\]](https://support.fullslate.com/hs-fs/hubfs/FS%20little%20logo-2.jpg?width=200&height=200&name=FS%20little%20logo-2.jpg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://support.fullslate.com/knowledge/kb-tickets/new) - Visit Full Slate Today! Visit Full Slate Today! Hello! How can we assist you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.fullslate.com/knowledge?hsLang=en) 2. [General Information](https://support.fullslate.com/knowledge/general-information?hsLang=en) 3. [Troubleshooting](https://support.fullslate.com/knowledge/general-information?hsLang=en#troubleshooting) # Why am I getting a blank screen upon log-in? ## Blank screens can be frustrating; here are some possible reasons why this might be happening. This can happen if you have an ad blocker or antivirus program enabled on your computer, as they can sometimes interfere with Full Slate's ability to load properly. This often happens with the Firefox browser, though it can occur in other browsers as well. We recommend trying the following troubleshooting steps: 1\. Access the ad blocker or antivirus program in your browser or on your computer, and add an exception for the Full Slate program. The link for our app is https://app.fullslate.com if you need to include it. For an ad blocker, for example, you can usually access that via the toolbar in your browser. 2\. If adding an exception to the ad blocker or antivirus program does not resolve the issue, try disabling the program and reaching out to their support team for further troubleshooting. Once the ad blocker or antivirus program is disabled, you should be able to access your Full Slate account. If you have the popular antivirus program "Kaspersky," you can disable the "Safe Money" feature, and then Full Slate should load again (once you refresh your page). For more on how to disable "Safe Money" in Kaspersky, please take a look at their help article here. If you have tried the above and are still experiencing login issues, please reach out to support via the link at the top right of the application. We recommend trying the following troubleshooting steps:  1\. Access the adblocker or antivirus program in your browser or computer, and then add an exception for the Full Slate program. The link for our app is https://app.fullslate.com if you need to include that. With adblocker, for example, you can usually access that via the toolbar in your browser.  2\. If adding an exception to the adblocker or antivirus program does not do the trick, try disabling the program and reaching out to their support team for further troubleshooting. Once the adblocker or antivirus program is disabled, you should be able to access your Full Slate account. If you have the popular antivirus program "Kaspersky" you can disable the "Safe Money" feature and then Full Slate should load again (once you refresh your page). For more on how to disable "Safe Money" in Kaspersky please take a look at their help article [here](http://support.kaspersky.com/us/11161#block2). 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