--- title: "Why are clients getting \"Your appointment is not booked yet. Please enter your name.\"?" description: "If clients receive the error message "Your appointment is not booked yet. Please enter your name.", despite having entered their name when booking online, the cause is likely as follows: Your account" --- [Skip to content](https://support.fullslate.com/knowledge/why-are-clients-getting-your-appointment-is-not-booked-yet.-please-enter-your-name#main-content) English Show submenu for translations [Contact us](https://support.fullslate.com/knowledge/kb-tickets/new?hsLang=en) ![FS little logo-2.jpg\]](https://support.fullslate.com/hs-fs/hubfs/FS%20little%20logo-2.jpg?width=200&height=200&name=FS%20little%20logo-2.jpg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://support.fullslate.com/knowledge/kb-tickets/new) - Visit Full Slate Today! Visit Full Slate Today! Hello! How can we assist you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.fullslate.com/knowledge?hsLang=en) 2. [General Information](https://support.fullslate.com/knowledge/general-information?hsLang=en) 3. [Troubleshooting](https://support.fullslate.com/knowledge/general-information?hsLang=en#troubleshooting) # Why are clients getting "Your appointment is not booked yet. Please enter your name."? If clients receive the error message "Your appointment is not booked yet. Please enter your name.", despite having entered their name when booking online, the cause is likely as follows: Your account is set to not allow clients to pay in full, and the system essentially considers paying with a gift certificate to qualify as paying in full. To fix the problem, you would need to change the "When you only require a deposit or card on file, should clients be offered the option of paying in full?" setting at the very bottom of Setup > Client Payments to "Yes...". Please note however that in addition to being able to enter a gift certificate voucher, clients will be able to pay in full. The error message this produces --"Your appointment is not booked yet. Please enter your name." -- is confusing, as it does not accurately describe the problem, which we've let the development team know about. - [Account Setup](https://support.fullslate.com/knowledge/account-setup?hsLang=en#main-content) - [Booking Rules](https://support.fullslate.com/knowledge/account-setup?hsLang=en#booking-rules) - [Company Details](https://support.fullslate.com/knowledge/account-setup?hsLang=en#company-details) - [Getting Started](https://support.fullslate.com/knowledge/account-setup?hsLang=en#getting-started) - [Appointment Times](https://support.fullslate.com/knowledge/account-setup?hsLang=en#appointment-times) - [Staff](https://support.fullslate.com/knowledge/account-setup?hsLang=en#staff) - [Services & Classes](https://support.fullslate.com/knowledge/account-setup?hsLang=en#services-classes) - [Booking Details](https://support.fullslate.com/knowledge/account-setup?hsLang=en#booking-details) - [Service Alerts](https://support.fullslate.com/knowledge/service-alerts?hsLang=en#main-content) - [Click below for operations updates including scheduled maintenance, critical issues and outages.](https://support.fullslate.com/knowledge/service-alerts?hsLang=en#click-below-for-operations-updates-including-scheduled-maintenance-critical-issues-and-outages) - [Gifts & Packages](https://support.fullslate.com/knowledge/gifts-packages?hsLang=en#main-content) - [Managing Gifts & Packages](https://support.fullslate.com/knowledge/gifts-packages?hsLang=en#managing-gifts-packages) - [Setting Up Gifts & Packages](https://support.fullslate.com/knowledge/gifts-packages?hsLang=en#setting-up-gifts-packages) - [Client Communications](https://support.fullslate.com/knowledge/client-communications?hsLang=en#main-content) - [Message Delivery](https://support.fullslate.com/knowledge/client-communications?hsLang=en#message-delivery) - [Message Templates](https://support.fullslate.com/knowledge/client-communications?hsLang=en#message-templates) - [Mass Emails](https://support.fullslate.com/knowledge/client-communications?hsLang=en#mass-emails) - [Automatic Messages](https://support.fullslate.com/knowledge/client-communications?hsLang=en#automatic-messages) - [Publishing to the Web](https://support.fullslate.com/knowledge/publishing-to-the-web?hsLang=en#main-content) - [Add Scheduling to Your Website](https://support.fullslate.com/knowledge/publishing-to-the-web?hsLang=en#add-scheduling-to-your-website) - [Add Scheduling to Your Facebook Page](https://support.fullslate.com/knowledge/publishing-to-the-web?hsLang=en#add-scheduling-to-your-facebook-page) - [Square](https://support.fullslate.com/knowledge/square?hsLang=en#main-content) - [Locations](https://support.fullslate.com/knowledge/square?hsLang=en#locations) - [Overview](https://support.fullslate.com/knowledge/square?hsLang=en#overview) - [Getting Started](https://support.fullslate.com/knowledge/square?hsLang=en#getting-started) - [Calendar Syncs & Subscriptions](https://support.fullslate.com/knowledge/calendar-syncs-subscriptions?hsLang=en#main-content) - [Connecting to Other External Calendars](https://support.fullslate.com/knowledge/calendar-syncs-subscriptions?hsLang=en#connecting-to-other-external-calendars) - [Google Calendar Synchronization](https://support.fullslate.com/knowledge/calendar-syncs-subscriptions?hsLang=en#google-calendar-synchronization) - [Specific External Calendar Instructions](https://support.fullslate.com/knowledge/calendar-syncs-subscriptions?hsLang=en#specific-external-calendar-instructions) - [Overview of Connecting to Other Calendars](https://support.fullslate.com/knowledge/calendar-syncs-subscriptions?hsLang=en#overview-of-connecting-to-other-calendars) - [Mobile](https://support.fullslate.com/knowledge/mobile?hsLang=en#main-content) - [Mobile-Optimized Client Scheduling](https://support.fullslate.com/knowledge/mobile?hsLang=en#mobile-optimized-client-scheduling) - [Full Slate Mobile](https://support.fullslate.com/knowledge/mobile?hsLang=en#full-slate-mobile) - [iPhone App (BETA)](https://support.fullslate.com/knowledge/iphone-app-beta?hsLang=en#main-content) - [FAQ](https://support.fullslate.com/knowledge/iphone-app-beta?hsLang=en#faq) - [Known Bugs](https://support.fullslate.com/knowledge/iphone-app-beta?hsLang=en#known-bugs) - [Getting Started](https://support.fullslate.com/knowledge/iphone-app-beta?hsLang=en#getting-started) - [Client Payments](https://support.fullslate.com/knowledge/client-payments?hsLang=en#main-content) - [Using Client Payments](https://support.fullslate.com/knowledge/client-payments?hsLang=en#using-client-payments) - [Client Payments Overview](https://support.fullslate.com/knowledge/client-payments?hsLang=en#client-payments-overview) - [Client Payments Troubleshooting](https://support.fullslate.com/knowledge/client-payments?hsLang=en#client-payments-troubleshooting) - [Client Payment Options](https://support.fullslate.com/knowledge/client-payments?hsLang=en#client-payment-options) - [General Information](https://support.fullslate.com/knowledge/general-information?hsLang=en#main-content) - [General Information](https://support.fullslate.com/knowledge/general-information?hsLang=en#general-information) - [Troubleshooting](https://support.fullslate.com/knowledge/general-information?hsLang=en#troubleshooting) - [Logging into Full Slate](https://support.fullslate.com/knowledge/general-information?hsLang=en#logging-into-full-slate) - [Other](https://support.fullslate.com/knowledge/general-information?hsLang=en#other) - [QuickBooks Sync & Checkout](https://support.fullslate.com/knowledge/quickbooks-sync-checkout?hsLang=en#main-content) - [Getting Started with Checkout](https://support.fullslate.com/knowledge/quickbooks-sync-checkout?hsLang=en#getting-started-with-checkout) - [Using Checkout - Other Options](https://support.fullslate.com/knowledge/quickbooks-sync-checkout?hsLang=en#using-checkout-other-options) - [QuickBooks Sync](https://support.fullslate.com/knowledge/quickbooks-sync-checkout?hsLang=en#quickbooks-sync) - [Using Checkout - Payment Methods](https://support.fullslate.com/knowledge/quickbooks-sync-checkout?hsLang=en#using-checkout-payment-methods) - [Common Questions](https://support.fullslate.com/knowledge/quickbooks-sync-checkout?hsLang=en#common-questions) - [Troubleshooting](https://support.fullslate.com/knowledge/quickbooks-sync-checkout?hsLang=en#troubleshooting) - [Client Management](https://support.fullslate.com/knowledge/client-management?hsLang=en#main-content) - [Client List](https://support.fullslate.com/knowledge/client-management?hsLang=en#client-list) - [Client Reviews](https://support.fullslate.com/knowledge/client-management?hsLang=en#client-reviews) - [Client Tags](https://support.fullslate.com/knowledge/client-management?hsLang=en#client-tags) - [Client Details](https://support.fullslate.com/knowledge/client-management?hsLang=en#client-details) - [Schedule Management](https://support.fullslate.com/knowledge/schedule-management?hsLang=en#main-content) - [Appointment Booking](https://support.fullslate.com/knowledge/schedule-management?hsLang=en#appointment-booking) - [Viewing My Schedule](https://support.fullslate.com/knowledge/schedule-management?hsLang=en#viewing-my-schedule) - [Managing Availability](https://support.fullslate.com/knowledge/schedule-management?hsLang=en#managing-availability) - [Exporting Appointment Data](https://support.fullslate.com/knowledge/schedule-management?hsLang=en#exporting-appointment-data) - [Security](https://support.fullslate.com/knowledge/security?hsLang=en#main-content) - [Staff Access](https://support.fullslate.com/knowledge/security?hsLang=en#staff-access) - [Logging On](https://support.fullslate.com/knowledge/security?hsLang=en#logging-on) - [HIPAA / GDPR Compliance](https://support.fullslate.com/knowledge/security?hsLang=en#hipaa-gdpr-compliance) - [Reports](https://support.fullslate.com/knowledge/reports?hsLang=en#main-content) - [Reports](https://support.fullslate.com/knowledge/reports?hsLang=en#reports) - [Email & SMS Alerts](https://support.fullslate.com/knowledge/email-sms-alerts?hsLang=en#main-content) - [Staff Alerts for SMS & Email](https://support.fullslate.com/knowledge/email-sms-alerts?hsLang=en#staff-alerts-for-sms-email) - [Troubleshooting](https://support.fullslate.com/knowledge/email-sms-alerts?hsLang=en#troubleshooting) - [Reseller Program](https://support.fullslate.com/knowledge/reseller-program?hsLang=en#main-content) - [How It Works](https://support.fullslate.com/knowledge/reseller-program?hsLang=en#how-it-works) - [Contact Us](https://support.fullslate.com/knowledge/contact-us?hsLang=en#main-content) - [Didn't find the answer?](https://support.fullslate.com/knowledge/contact-us?hsLang=en#didnt-find-the-answer) # fullslate.com fullslate.com Help Center Copyright © 2026, fullslate.com